How It Works
Five steps, and the price is fixed at the third.
The Backyard Blueprint Walkthrough.
The short version
Nothing is ordered before you have seen it.
Most of what goes wrong in this trade goes wrong early: a surface chosen from a chip, a price written against an allowance, a scope split between three companies who each assumed one of the others had it. By the time anyone notices, the stone is cut.
So the order below is deliberate. You see the material before you choose it, the drawing before you commit, and the number before anything is ordered.
The visit
One and two.
One — the Backyard Blueprint Walkthrough. A private design session at the Chapin showroom. Tour the showroom, the pavilion and the covered slab gallery. Spend the hour with a master craftsman rather than a salesperson. Nobody is going to sit in your kitchen with a folder and a discount that expires tonight.
Two — hand-pick your stone, in person. By eye, from full slabs in the yard and racked samples under cover — not from a two-inch chip in a binder. Stone is the one material a photograph cannot tell you the truth about. The piece you stand in front of is the piece that goes in your house.
The commitment
Three and four.
Three — a hand-drawn concept and a fixed all-in price. You leave with a drawing of your own space, made by hand, and a number. Anyone can show you a computer render that never matches the finished room. A render flatters; a drawing commits.
The Locked Price Guarantee. “The number we quote is the number you pay. No allowances. No surprise change orders. One crew, one contract, one price.”
An allowance is a blank in a contract with your name on it. We do not write them. If the scope changes because you change it, we say so before anything is cut.
Four — one crew builds it. Design, fabrication and installation under one roof. The people who templated it cut it, and the people who cut it set it. One contract, one point of contact, and nobody to point at if something needs to be made right.
Before any of it
Five — the See It Built tour.
If you would rather see a finished job than a photograph of one, ask. We will stand you inside a completed build near you — in the weather, at full size, with the owner's floor under your feet.
It is the same reason we built the showroom instead of working out of a truck. Stone is bought on trust, and trust is easier to give when you can touch the thing.
Start here
Book the walkthrough.
Tell us what you are thinking about and we will hold the hour. Call (803) 408-3456 or send the form below.